Our USA trip to visit file transfer vendors: Cleo & Ipswitch

An insight into more than just product roadmaps Last week was my first trip to the USA, which is all the more surprising as almost all of our suppliers are based there.  The weather reports leading up to the trip had forecast a snow storm making its way up the East Coast, dumping three foot of snow on New York and closing down the city.  Fortunately, we flew into Chicago around the storm. It was still bitterly cold though; it didn’t get much above freezing whilst we were there and don’t get me started on the windchill factor!! I was joined by my colleague Mark Allen, one of our senior technical consultants, as we visited two of our strategic vendors. Thankfully, Mark provided the technical insight and expertise leaving me to cover the subjects I’m more comfortable with; industry knowledge and business functions. We met quite a lot of people in our week long trip. Literally everyone I spoke to was happy to take the time to talk to you, was interested and engaging. The customer service I experienced was outstanding, everywhere.  One hotel worker even gave us a lift to a local steakhouse; not the ‘hotel recommended’ option but a little joint down the road. Needless to say the ribeye was excellent. I think the UK could learn a thing or two here, and it’s certainly made me think differently about our own services. The week started at Cleo.  We’ve only been working with them for a year or two, but what a company. Their Cleo Integration Suite, provides companies with a common platform for all of their data...

A Fantastic Year & A Mystery Christmas Hamper

This year has been one of significant change at Pro2col, I’m glad to say all for the better. We’ve added three people to the team this year; two senior technical consultants, Mark Allen and Richard Auger, both of whom have considerable experience with managed file transfer (MFT) expertise. Mark joined us having spent time working with Ipswitch and spent the last 18 months consulting on MFT systems and Richard came all the way from Australia to join us having spent the last 12 years managing MFT systems for Philip Morris! Chantelle joined us to become our Office Manager and bring greater efficiency to the team.   After six long years in an office that wasn’t big enough we moved into a brand new, purpose built unit, two doors away in December. The team couldn’t be happier and it now means we’ve got room to accommodate customers and suppliers for meetings. Although it’s quite likely we’ll still head to the Captain’s Club overlooking the River Stour at Christchurch on a nice day. It’s been a great year for business too. By adding to the team we’ve increased our capabilities exponentially, which has enabled us to work on some extremely interesting opportunities with some fantastic companies. All in all, as the owner of the company I couldn’t have asked for much more (except a Lotto win perhaps). I’d like to put on record my thanks to my exceptional team who’ve helped to make this year such a special one in the evolution of the business. In addition I’d like to thank our suppliers who’ve helped us to drive significant growth this year. However, I have a...