SupportWe like to take a more human approach to IT and high quality customer service is an integral part of the Pro2col philosophy.  Our friendly and approachable team are committed to ensuring that customers receive the help and support they need to resolve any issues they may experience with their managed file transfer technology.

Many of the solutions that we provide (as do the majority in the marketplace)  originate from the US.  This can make dealing directly with these manufacturers troublesome, which is why we provide complementary standard support services to all customers with a valid vendor contract.

Pro2col Standard Support

  • First line telephone support for customers with a valid vendor contract
  • First line remote support for customers with a valid vendor contract
  • Monday to Friday, 9am – 5.30pm

Tel: 0333 123 1240

Pro2col Extended support

Pro2col provides 24×7 support on all mission critical installations, backed up by the vendors own service. If your Managed File Transfer system requires around the clock support please contact the team to review your options.

Pro2col Onsite support

In the event that you require an engineer to attend site, we provide the following onsite services:

  • Half day site visit
  • Full day site visit

Please contact Pro2col on 0333 123 1240 for further details and pricing.

Pro2col Professional Service Credits

In addition to our support services, we offer professional service credits to allow for any modifications to your existing configuration that are not covered by your vendor support contract.  Please contact one of our consultants on 0333 123 1240 or email us for further details.