JOB VACANCIES

We are always looking for talented individuals to join and enhance our team. If you want to find out more about us and our corporate values click here.

We currently have the following role(s) that we are actively looking for:

JOB TITLE:  Technical Consultant
 
JOB TYPE: Permanent Contract, Full time
 
LOCATION: 144 Tuckton Road, Bournemouth, BH6 3JX
 
SUPERVISOR/MANAGER: Technical Manager
 
 
MAIN DUTIES/RESPONSIBILITIES: 
Pre and post sales professional services for direct and indirect customers and resellers on all Tier 1 and Tier 2 products in the Pro2col portfolio including but not limited to demonstrations, POC, installation, training, first line support, MFT consultancy.
Managing support tickets to deliver customer satisfaction and in line with quality measures.
Manage the delivery of technical projects.
Technical writing such as top tips, blogs, RFP responses
Ownership and maintenance of the demo systems, split of products agreed with Technical Manager including ensuring licences are current, software is up to date and working and minimising hosting costs.
Maintaining knowledge on new modules and versions of Tier 1 and Tier 2 solutions as directed.
Researching alternative solutions as required.
Other tasks as directed.
 
QUALIFICATIONS & EXPERIENCE 
Qualifications:  English and Maths GSCE minimum, driving licence
Experience:  Experience in Technical customer facing role in a corporate environment
 
SKILLS: 
Excellent verbal and written communication 
Organised and able to meet deadlines
Attention to detail
Team mentality, a positive attitude and a sense of humour
Willingness to travel
Windows/Linux experience
IIS
Troubleshooting
SQL skills
Scripting skills
 
PERFORMANCE GOALS: 
These will be agreed in 121s however overall:
Timely delivery of customer projects including all associated documentation
Meeting SLAs for support including responding to and clearing tickets
Prioritisation of workload
Timely and accurate feedback to other members of the team to enable content creation etc
To apply please send your CV and cover letter to:
 info@pro2colgroup.com stating the role in the subject line.

NO AGENCIES PLEASE