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Renowned MFT expert, Jordan Baggs joins Pro2col

Renowned MFT expert, Jordan Baggs joins Pro2col

Pro2col is delighted to announce that Jordan Baggs has joined our managed file transfer technical team. Jordan brings with him a wealth of managed file transfer expertise having previously been a managed file transfer integration consultant in his previous role.
Managing Director, James Lewis, commented;

“The UK MFT industry is pretty small, so I had been aware of Jordan for several years whilst at Primeur. With our continued growth and wanting to further extend our position as the leading global MFT consultancy, bringing Jordan into the team was a logical technical fit and his positive can-do attitude aligns well with our business culture.”

Upon joining the company, Jordan said:

“Moving to Pro2col will allow me to gain valuable experience with lots of different MFT platforms. Also I am really looking forward to working with a local team.”

One of the key reasons Jordan chose Pro2col was to be part of a small, growing company with big ambitions. Pro2col has seen substantial growth over the past few years, making it an exciting time to join.

As Technical Consultant, Jordan’s role will focus on supporting our clients to get the most out of their MFT solution. From designing the solution, to pre-sales and also technical support management.

We’re excited to welcome Jordan and his addition to the company will further strengthen the technical team, led by specialist MFT expert Richard Auger.

This moves Pro2col forward in its goal of being the leading global independent managed file transfer & integration consultancy.

If you would like to join our growing team, please take a look at our at the latest roles available on the careers page.

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Starry Award

Starry 'McStarFace' Award

Recognising outstanding staff achievements

Wellbeing and mental health support are key components to Pro2col’s values. Part of fostering a happy work culture is to recognise and reward staff achievements.

The Starry Award does just that. Each week Starry McStarFace, a star shaped trophy, is given to any colleague who demonstrates the values of honesty, excellence and teamwork.

Any staff member can nominate their work colleague. Reasons for nominations vary, from the sale of a new product to ironing three shirts for a video shoot! If you think your colleague has done a good job, shout starry!

At the end of the financial year the person with the most nominations gets a company donation to their chosen charity.

Winners of the Starry Award

Liam’s donation helped Gingerbread, a charity that is dedicated to supporting single parents. The charity provides information to help single parents support themselves and their family. They also campaign to reduce the stigma surrounding single parents and make services more accessible to all families, no matter their situation.

 Recognising and Rewarding Staff Achievements

Pro2col’s staff survey revealed that recognition was the top motivating factor. This was above other incentives such as bonuses. Colleagues are encouraged to recognise and encourage others and hence, Starry McStarFace was born and the name was collectively agreed on.

Once again, we want to congratulate both Luke and Liam on an incredible achievement.

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New Forest 10K Run

New Forest 10K Run

Pro2col kickstarted their first fundraising event of the year with a very active 10k run. The chosen charity is the Bournemouth Hospital NHS charity. In particular their health and wellbeing initiatives for their staff.

Recent projects include safe spaces for staff to decompress after challenging times at work and enhanced wellbeing support. This includes a dedicated team of wellbeing practitioners who are on hand to offer individual support.

Several Pro2col staff members took part in the challenge. Matthew, Ian, Jasmina, Helen, Ben and James braved the cool April morning to run 10k.

The route was part of the New Forest Trail run series and saw our team take to the scenic Hinton Admiral Estate. Organisers of the event were given exclusive access to the unspoilt natural beauty. This certainly gave the team the extra motivation to keep going!

With the terrain being relatively flat it proved to be the perfect charity run regardless of experience or ability. Our team particularly enjoyed the vibrant coloured bracken, but were disappointed not to have seen deer grazing on the side of the trail.

There’s always next year!

“I’m incredibly proud of the team. It wasn’t the nicest of mornings but that’s what makes fundraising so important, to be able to step outside of your comfort zone. Mental health is vital. This past year has been tough and we recognise the importance of mental wellbeing in the workplace. Especially for the NHS staff who have done such a great job” 

James Lewis, Managing Director at Pro2col

Thanks to the group’s effort we raised over £650 for our chosen charity. The funds will be directed towards mental health support for staff specifically on ICU.

This is only the start of Pro2col’s charity fundraising. It’s ingrained into our work culture and everyday life. Our next project will both support local businesses and the Bournemouth NHS Charity. Showcasing the best recipes from the community into one easy go-to recipe book.

Solarwinds Serv-U MFT Server review

SolarWinds Serv-U MFT Server Review

July 2021

At Pro2col, we regularly review the managed file transfer market place. This means we can give the most up-to-date advice to our customers. Reviews might be prompted by an acquisition or merger, as well as ongoing monitoring of customer support, product updates and roadmaps.

The latest Solarwinds Serv-U MFT server review, July 2021

The latest SolarWinds security vulnerability finds the much maligned Serv-U product line under the spotlight. Microsoft discovered the vulnerabilities and reported them privately, explains SolarWinds in its published advisory notice.

 

James Lewis, Managing Director of Pro2col commented, “Pro2col has helped many users to migrate off the SolarWinds Serv-U product line, largely due to the lack of support and product development. Personally, I believe calling it an MFT tool is misleading, it doesn’t meet with the market definition for MFT, which is further validated by its exclusion from Gartner’s MFT Market Snapshot 2021. As independent experts in secure, managed file transfer we strongly advise against running Solarwinds Serv-U MFT and Serv-U Secure FTP.”

If you’re a Serv-U user, it would be worthwhile to read the rest of this review, the advisory and apply the hot fixes. Our expert MFT comparision service is designed to help you find the right MFT soultion to fit your business needs.

If you’d like independent, expert advice on your options, contact our expert team who will walk you through the process of migrating to an actively developed/supported MFT platform, fit for the modern enterprise.

Examining Solarwinds Serv-U MFT server, March 2021

Recently, a company alerted us to an issue with SolarWinds Serv-U MFT, which our experts swiftly looked into.This particular Serv-U customer is a well-known global enterprise who – unfortunately – was given poor advice by the SolarWinds support team. It related to running a simple update to patch some bugs and provide some much-needed security enhancements. The customer’s technical team even took the opportunity to call the SolarWinds support team to double-check that users would be able to log in as stated below once the update had been run.

serv-u

However, upon running the update, upwards of 5,000 trading partners’ passwords were corrupted, resulting in mission-critical transfers failing. A quick glance at the SolarWinds Serv-U message board shows that many users have been having the same issues since September 2020, but there has been no official response from the Serv-U team, despite repeated requests for an update.

The company’s frustrated technical team, backed by the board’s financial approval, engaged Pro2col to be their trusted advisors in finding an alternative platform.

Is it really managed file transfer?

Pro2col defines managed file transfer as needing to cover three key areas:

  • The secure gateway or proxy
  • The file transfer server
  • The workflow automation engine

There are frequently other elements to a solution but the above three are the basics. Gartner’s definition is slightly different but covers the same core features.

“MFT on-premises offerings usually comprise four discrete functionalities that organisations can deploy separately. However, organisations often deploy them as a suite. The functionalities basic to MFT are server, client/agent, proxy and plug-in for ad hoc transfers.”

Gartner – January 2021.

Solarwinds only offers two of the three basics – the proxy and the server – meaning that by our definition, and that of Gartner, it isn’t a managed file transfer solution at all. It falls short on the most important element; the one which provides the most significant value to an organization. The workflow automation.

Let’s take a deeper dive into what you don’t get when investing in Serv-U MFT Server.

Serv-U MFT product analysis

As mentioned before, the basic building blocks of a managed file transfer solution comprise of the proxy, server and automation. We’re going to take a look at some of the limitations.

Forward and reverse proxy

The proxy is the simplest element of any managed file transfer solution. It acts as perimeter security, providing two functions:

  • To allow incoming file transfers when agreed by the file transfer server (reverse proxy)
  • To route outgoing transfers sent by the file transfer server’s workflow component (forward proxy)

Serv-U has a reverse proxy that positively differentiates it from other inexpensive file transfer servers. Where a proxy isn’t available it is necessary to rely on the firewall to provide port forwarding. For example, SFTP traffic hitting the firewall on port 22 is forwarded to the file transfer server. Many ‘SFTP servers’ are still being deployed in the DMZ, rather than sitting behind a proxy. This is not considered best practice.

Serv-U does not have a forward proxy to route outgoing transfers, however. So whilst it is competitively priced at £804, it is missing this key feature that you’ll see in products from the market leaders. You can find out more about forward and reverse proxy in our blog, The Advantages of Using a Forward and Reverse Proxy.

Serv-U MFT Server

Serv-U is essentially a solid SFTP/FTPS server.

Solarwinds website states it’s possible to “upload and download files quickly and easily”, and that “ad-hoc file sharing is easy”. However, almost all file transfer vendors made the shift to using HTML5 to govern file uploads/downloads in the web browser between 3-5 years ago, but not Solarwinds. This places it at a disadvantage compared to almost all the solutions we work with.

serv-u key features

Serv-U’s standard option only allows single file upload and download so, in order to upload larger files, users are required to install a Java client into the web browser. This technology is old, insecure and most modern web browsers flag up security warnings when it loads. You risk damage to your company reputation if a trading partner attempts to upload a file, and receives a security warning that is prompted by the web browser – something you as a Serv-U user would have no control over.

To give this some context, Solarwinds’ competitors, Progress, replaced Java applets with HTML5 in 2017 and Globalscape completed the switch in 2018.

The management console interface isn’t a great deal better. The website claims to have a new GUI. It was delivered pre-2019, and clearly frames the previous application interface in a modern browser and menu system:

Automation

Serv-U MFT’s claims of providing automation are, in our opinion, overstated. In fact, what they offer is the ability to execute an event based upon certain server events and criteria filters. The server events are limited to:

  • Send an email notification
  • Show a balloon tip in the system tray
  • Write to a Windows event log
  • Execute a command

This is an extremely limited feature set compared to best in breed manage file transfer solutions. The ability to execute an external script or programme does add some value, but there is no further control over the failure of that script to execute, thus failing to provide the visibility and control that are the key drivers behind implementing managed file transfer.

Standard automation features you’d expect from any basic managed file transfer solution, such as folder monitors or timer/scheduled events, are missing. In fact, I would go as far as to say that any workflow automation would need to be driven from outside of Serv-U, begging the question: When a standard SFTP server is half the price, why would you purchase SolarWinds?

 

Development

I spoke with a previous Serv-U product manager back in 2019 and his response was pretty conclusive:

“Serv-U is not scheduled for anything but maintenance as far as I know. It received an administration facelift but that was just about it; since we added the MFT proxy and there was no appetite to pursue scheduled transfers in a meaningful way, the product is essentially complete.”
Past Serv-U Product Manager

The limited progress Serv-U is making is made worse by irregular software release cadence and the lack of any new features. The release notes clearly show that updates are delivering security enhancements and patches. The Serv-U community board shows an increasing frustration by existing customers wanting answers, specifically to the Java issues, but getting no feedback.

 

Reviews

Review websites are becoming an increasingly valid way to gain an understanding of how well a product or company is performing. There are lots to choose from, but in the software marketplace G2 and Capterra are two of the best.

Upon checking G2, we found it has five four-star Serv-U reviews, but even those provided the following feedback:

  • The software depends on Java to run so, if you do not have it installed, Serv-U will not go anywhere
  • Support level could have been improved
  • The user interface can take some time to realise all the features it offers
  • UI is kind of outdated and not responsive – and quite expensive

There have been no positive reviews since 2019.

Most interesting was Solarwinds’ extensive catalogue of product reviews on Capterra. In total, 32 products are listed, and interestingly Serv-U was not among them.

Solarwinds uses a number of reviews on its Serv-U website claiming it’s the best solution. However, what it fails to tell you is that the research firm, Techvalidate, which they used to capture the reviews, was engaged in 2015.

 

Conclusions

Given both ours and Gartner’s definition of managed file transfer, in my opinion, Serv-U is not MFT. It doesn’t have the requisite basic features and has largely remained the same since it was acquired from the previous vendor in 2012.

If you’re looking for a no-frills, file transfer server, and don’t need a modern interface and the use of a Java applet is acceptable to you and your business partners, then you can still include Serv-U in your shortlist. For most organisations though, for most, that isn’t practical.

    Serv-U MFT Alternatives

    Serv-U is inexpensive in managed file transfer software terms, but the implication of implementing it might cost significantly more further down the road.

    As the independent experts, our team can help you determine which features you’ll need, both now and into the future, based on the challenges you’re likely to experience. Additionally, we’re best placed to help you find the right solution to meet your infrastructure, compliance, security and budgetary needs.

    If you’re considering Serv-U for your project or would like assistance implementing an alternative to replace it, we’re here to help. You can either speak to a technical consultant about your requirements or visit our comparison questionnaire below to get a bespoke recommendation report.

      Solution comparison tool

      Take the risk out of selecting an MFT solution with our free, independent comparison service!

      Our comparison report identifies the right solution for your needs and budget. Complete a series of questions and receive a bespoke product recommendation from our technical experts.

      The ROI of Managed File Transfer

      The ROI of Managed File Transfer

      If you are considering this technology, you need to estimate how quickly you will see a return on investment. After all, it needs to be worth it.

      Your return on investment will depend on the unique set of circumstances in your organisation and how far along you are in your digital transformation journey. For example, a large organisation will have many more processes that could be automated, compared to a small one.

      A good estimate is to calculate the number of hours spent each year on the manual processes and multiply that figure by the average hourly staff cost. Some of the cost savings to consider include:

      • Automating manual processes involving data, such as data re-entry into other systems, or moving files to a new location or team.
      • Time saved on help desk support relating to these tasks.
      • Time spent by technical experts maintaining home-grown scripts and legacy systems.
      • The risk of a data breach is greatly reduced, along with the associated costs from fines and reputational damage.

      You might also want to look at how vendors calculate ROI for their products. This infographic includes some examples, but never base your investment purely on these estimates. It is not always clear which parameters they are working from when they create a ‘typical organisation’. It could be very different from yours.

      References:

      Gartner on government digital transformation

      Gartner on government digital transformation

      Tackling crisis recovery, data standardisation, governance and security

      Digital transformation, crisis recovery and data standardisation were important themes discussed at the Government ICT conference last week. Pro2col’s Ailsa Gibbs considers these against Gartner advice, and offers pragmatic solutions to some seemingly insurmountable challenges. This information from Gartner comes from the Government Digital Transformation and Innovation Primer for 2021, which was published on 5th January this year.

      “Data is at the heart of the digital transformation of government.” Gartner

      This was the overarching message of the presentations during the GOV-ICT event last week.  As an attendee, I found it particularly helpful to get such a wide range of perspectives on the challenges surrounding data usage and the modernisation of government infrastructure to enable new ways of working.

      “Communities in crisis, or recovering from crisis, expect their governments to be agile, proactive, connected, informed and outcome focused.” 

      Gartner

      Government Digital Transformation and Innovation Primer for 2021, 5 Jan 2021

      There were several examples of this agile approach over the course of the day, from the DVLA enabling quick access to data for approving grants, to the changes at the DWP to get staff working from home.  Clearly the planned digital transformation agenda for 2020 adapted to address the urgent need to enable remote working and digital delivery of services.  This year’s digital transformation agenda therefore starts from a place where “The digital, business and social ecosystems in which governments operate are looking to the government to share and facilitate the movement of data to help drive their recovery.” This will require a continued focus on data sharing, legacy modernisation and enabling staff to deliver services from wherever they are.

      Data standardisation

      Data standardisation was a theme that linked many of the presentations as the ultimate solution for simplifying data sharing across departments and silos.  This is a mammoth task. In the meantime, pragmatic solutions will be required to classify and govern data sharing so that the right information is shared with the right departments and systems.  Unstructured data in particular will be need to be assessed and granular tags applied to enable accurate file sharing; much more useful than just marking it as confidential.  As outlined in the opening remarks, these conditions for success will enable data sharing around a common purpose with urgency and accountability.

      “CIOs are still tackling the challenges associated with managing largely untapped content and data, identifying and managing new data sources, and improving data quality.” Gartner

      In addition to data standardisation, accountability and governance was a common theme.  We heard examples including tracking what information is being shared and why, auditing to ensure legal compliance and to raise public confidence, and even clinical protection.  The benefits of being able to share data today – securely and strategically – were best demonstrated by the presentation on the Shielded Patient list.  The more we know, the more targeted help we can provide.

      Our own experience of working with government clients in recent months includes projects to secure transfers of genome data between network zones and partners, local councils moving data between schools and partners, automating and securing the data transfers from councils to central government for juror selection, housing associations receiving data from DWP, NHS units consolidating legacy systems and migrating to cloud and more.

      File transfer

      File transfer plays a key role in enabling data sharing and acts as the stepping stone between the future cloud first strategy and the reality of today’s legacy systems.  For assistance with data sharing, control and moving to cloud, please get in touch.

      We’ve created a checklist of our top things to consider before reviewing and comparing solutions. We are happy to share this with you – just email sales@pro2colgroup.com.

      Alternatively, our free comparison service provides an independent assessment of the best secure managed file transfer solution for your organisation. Answer a series of questions and our technical experts will match your security, compliance, automation and integration requirements against the leading products on the market. It’s what we do every day so we can help to cut through the noise, shortcut the process and get to the right decision with more accuracy.

      Solution comparison tool

      Take the risk out of selecting an MFT solution with our free, independent comparison service!

      Our comparison report identifies the right solution for your needs and budget. Complete a series of questions and receive a bespoke product recommendation from our technical experts.

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