July Reseller Newsletter

Pro2col Reseller Newsletter | July 2020

The monthly file transfer, automation and systems integration newsletter for IT resellers

Pro2col Reseller Newsletter | July 2020

The monthly file transfer, automation and systems integration newsletter for IT resellers

Your customers know and trust you. So building out their existing infrastructure is the most realistic opportunity in these unstable times.

Secure file transfer solutions are modular. So they’re ideal for starting conversations, growing existing accounts and providing much-needed quick revenue.

Do you have Globalscape, Progress or HelpSystems users? Get these opportunities out to them and work with us to quickly build out their file transfer infrastructure and surrounding services.

Jasmina Chehlarova Channel Manager Pro2col Limited
jasmina.chehlarova@pro2colgroup.com
+44 (0) 20 7118 9640
Connect with me on LinkedIn

Managed Service

COVID-19 has altered the size and shape of IT teams. Are your customers having to do more with fewer staff?

It takes time to keep a secure file transfer solution secure, efficient and compliant. Do they have that time? What about supporting the growing number of integrations or partners to on-board?

Pro2col’s managed service is the ideal solution for teams struggling to support their file transfer infrastructure.

Share the benefits with your customers and start the conversation. Read more…

Training

IT staff are taking on additional responsibilities and products they have little or no knowledge of. We offer product training to get them up to speed quickly. See the training section in our brochures to find out more:

We also own and manage the Certified File Transfer Professional (CFTP) programme. This is a great option for a vendor-independent training and a good introduction to secure file transfer. In fact, it’s the only training programme of its kind.

Product Upsell Opportunities

Maximize Your GoAnywhere Investment
There are several great upsell opportunities in this webinar. Share it with your GoAnywhere MFT users and help them get more value from their solution in these challenging times. It includes Secure Email, the ICAP Scanner, Advanced Workflows, Secure Forms and Cloud Connectors. Watch the webinar…

Workspaces for Globalscape EFT
Secure remote working has never been more important. This demo shows how the Workspaces module allows secure and simple file sharing within and outside an organisation. IT retains full control and visibility over transfers for reporting and compliance. Watch demo…

Upgrade Progress WS_FTP users
Have customer requirements extended beyond WS_FTP? We’re currently offering a 30% discount on upgrades to Progress MOVEit Transfer before 30th August 2020. This addresses security and control requirements and supports compliance. Read more…

Please also note the urgent MOVEit Transfer hotfix. MOVEit Transfer users must upgrade if they are on a 2020 version. One of the issues is unexpected terminations in the SSH service. More details available here.

Certified File Transfer Professional: Getting Started

FREE FILE TRANSFER TRAINING DURING COVID-19 LOCKDOWN

Five reasons why the CFTP is the ideal training programme for IT professionals right now

IT departments across the world have closed their offices and turned out the lights. Busy support desks are now dispersed across sofas and kitchen counter tops, and the board room has been replaced with the home study.

This global effort to keep people safe from COVID-19 and to prevent health services from becoming overwhelmed is affecting us all in different ways. While some staff have been furloughed, others are busier than ever.

Either way, the spike in home working and increased demand for automation capabilities has made secure file transfer all the more important.

That’s why we’re opening up our Certified File Transfer Professional (CFTP) training programme, completely free, for up to two people per organisation until the end of June 2020.

We want to equip organisations with the right skills to help weather the economic downturn and give furloughed employees the chance to gain new knowledge for when they get back into the workplace.

Here’s why the CFTP is the ideal choice for IT professionals wanting to learn new skills or certify their knowledge during lockdown.

      1. The CFTP certifies your existing file transfer knowledge. We know we’re heading for difficult times as the global economy recovers. Adding this to your CV will make you stand out ahead of your next promotion or job move. It’s CPD accredited, so employers know it’s a reputable qualification from a trusted provider.
      2. Learn new knowledge that’s transferable across vendors. It’s vendor-independent – the only course that is in fact – so what you learn is applicable across all Managed File Transfer solutions.
      3. Learn safely from your own home at your own pace. There’s no need to go to an exam centre or classes. It’s all online and you can do it at any time to fit it around child care or other work and family commitments.
      4. Maintain full lifetime access to the resources once you’ve finished. The video lessons and study guide are there for you to refer to whenever you need.
      5. You’ll be saving over £240! That’s what the CFTP usually costs for a single user, but we’re offering you full access the resources, exam and certification for free until 30th June 2020.
It’s easy to get started. Just visit the CFTP training programme and add it to your basket. Enter the code pro2col-free-gift at the checkout. We’ll set you up with your unique learning profile so you can get started.

Don’t forget this is only valid until the end of June. Don’t miss out.

Remember this is only available for up to two people per organisation.

How do I monitor my Managed File Transfer system?

How do I monitor my Managed File Transfer system?

Most Managed File Transfer (MFT) products contain a dedicated reporting component, available either in the base licence or as an additional module which can be purchased and installed separately.

Many businesses will want to pass this reporting into their monitoring solution, to consolidate all their reporting in one place. But what’s the best way to do this? The majority of MFT solutions generate simple alerts to notify operators or administrators of potential problems. In this article, I’ll explore some of the ways that you can use these interfaces to best suit your needs.

Before you even consider how you want to interface your MFT to your monitoring, you need to take a long look at whether something is, in fact, worth monitoring. For example, would you want to be alerted when someone fails to login to your FTP server? If it’s a wannabe hacker and their IP address gets automatically locked out, then probably not. If it’s a production batch account, then probably yes. Think about your MFT system in component pieces and judge each part on its own merit. Just because you monitor some of it, you don’t have to do it all.

1. The problem with email

One of the easiest monitoring methods is to generate an email when something goes wrong. Unfortunately though, this is also one of the biggest monitoring failures for a couple of reasons.

First, relying on email does not preclude a failure or delays in your mail system. Emails can potentially get lost or marked as spam by the mail server if enough are generated. Secondly, if you are only notified of failure, but you don’t receive any emails, is your system working?

2. Simple network management protocol

SNMP is a protocol designed for monitoring a network and its various devices. There are several monitoring solutions commercially available, however you need to check your MFT system to determine if it is able to create an SNMP trap. If not, you are limited to just monitoring the MFT server(s).

3. Log watcher

Most monitoring tools contain a log watcher of some description. The monitoring solution can be set to read your log files on a regular basis and will generally remember which parts of the log have already been read. An alert is raised when a certain regular expression is encountered in the log file.

Be careful when using this approach that you do not inadvertently change the log levels of the MFT solution and that error text does not change with software upgrades.

4. Event log

Some MFT solutions allow writing to Windows event logs, which you can then monitor with any commercial monitoring solution. On a Linux or Unix system, you would perhaps be checking the /var/log directory (system logs are written to /var/log/messages).

5. Database

If your MFT solution writes log records to a database, use a query launched from the monitoring solution to routinely extract error events. Depending upon the frequency of execution, this can give near real-time results.

6. And finally… scripting

If your MFT product provides an API, why not use some scripting to generate events? A Cron or Windows scheduled task can routinely check directly into your system for noteworthy events.

Now that you’ve worked out a way to get the events from your MFT system into your Monitoring solution, you need to consider how you want to be alerted. Of course, this is the responsibility of the monitoring solution, but consider how you would like to grade the events that you receive. Do they all require your immediate attention, or can you apply a priority to some, while others can wait? In practice, it makes sense to prioritise events before passing them to the monitoring solution.

Whichever method you use to pass events to the Monitoring tool, you may find that you also have the opportunity to execute certain activities when you detect an issue. Many monitoring tools possess this functionality (If you script your monitoring interface, this can be used too). A good example of this may be to restart a failed interface, or enable an alternate workflow.

If you need help setting up your monitoring, please contact Pro2col. Our experts deliver professional services on all aspects of your MFT solution.

We’ve been specialising in solutions that securely transfer data, integrate with on-premise, hybrid and cloud systems since 2004. We are partners for the majority of the leading file transfer vendors, delivering accredited support services.

 

Open PGP keys under attack: Does this affect your MFT solution?

Open PGP keys under attack:

Does this affect your MFT solution?

PGP is the industry standard for securing communications and a common feature of MFT. But it’s recently been at the centre of hacking fears. This guest blog post from Coviant Software CEO Greg Hoffer will alleviate any concerns relating to your Managed File Transfer (MFT) solution.

It was bound to happen one day: the OpenPGP Standard Key Server implementation has fallen victim to attack. When the Pretty Good Privacy (PGP) Keyserver system allows anyone to affix changes (“attestations”) to a given key –these never, ever get deleted. As a result, malicious attackers can “spam” a public key sitting on a key server, adding these attestations over and over again until the key itself becomes too unwieldy to use by some software. This is a clear security issue leading to a “denial of service” attack, rendering that public key unusable for encrypting information.

So how does this affect your MFT solution? It is has no negative impact at all. I have never experienced any customer that uses a KeyServer for OpenPGP key distribution. When creating a transaction to move files between a MFT customer and an external customer, partner, supplier, or vendor it is always the two sides of the file transfer that coordinate the exchange of public keys, either through email or a file transfer protocol like SFTP. Thus, since those public keys are not put onto a public Key Server, they will not have extraneous attestations attached to them, and both sides will be able to process the keys just fine.

Let’s all use this situation as a reminder to be very untrusting when dealing with the security of sensitive data, and not provide an infrastructure that allows anonymous, unregulated edits to information that is vital to secure communications.

Greg Hoffer

CEO, Coviant Software

Your MFT solution is a critical part of your infrastructure, with many business processes depending on it. Without regular maintenance and training, you are risking security and efficiency, and ultimately not getting the best value from your solution.

Our health check service reviews the performance of your software, checking your configuration, version, clean-up rules and more. Our technical consultants will produce and present a report advising on risks we have identified and remedial actions.

Call 0333 123 1240 or contact us online to book a health check today.

Researching Managed File Transfer? Download our independent Buyer’s Guide

Researching Managed File Transfer?

Download our independent Buyer’s Guide

​We know it’s difficult to research and select new software, especially one as fundamental as Managed File Transfer. It underpins your security, efficiency, cloud strategy and digital transformation. None of these are areas where you can take risks.

That’s why we created the Managed File Transfer Buyer’s Guide. It helps you mitigate these risks, so you can confidently select the right solution for your business requirements.

Why did we create the Managed File Transfer Buyer’s Guide?

There are three main reasons we wrote this: To save you time, to save you money and because our independence and expertise means we are best placed to advise.

 

  • To save you time and money

    Managed File Transfer is a big investment. Whether you’re buying for the first time or replacing an outdated solution, you don’t want to make an expensive mistake.
    There are over forty vendors on the marketplace, each pushing their product. Of course they will tell you it is right for your business. But perhaps Managed File Transfer isn’t right for you after all? Or maybe there’s a product that will deliver your requirements better and for a cheaper price?
    To research every product thoroughly will take a lot of time and resource. We have distilled the essential information into this guide, so you can understand whether you need MFT, which business problems MFT can address and how, plus advice for the different stages of your project.

  • Other Buyer’s Guides aren’t up to much

    There’s no-one else who can create a truly independent Buyer’s Guide with our level of expertise. They are either written by vendors trying to push their product, or by businesses without our level of experience.
    Pro2col deal solely with MFT and have done for over 15 years. Each of our senior technical consultants has over nine years’ experience. We are thought leaders in the industry, assisting vendors with product research and development, and are providers and developers of the only vendor-independent training programme: The Certified file Transfer Professional (CFTP).
    Our technical expertise is sought the world-over by businesses and vendors alike. Access this expertise for free now.

What does the Managed File Transfer Buyer’s Guide include?

  • Explanation of MFT and whether you have a current or future business need.
  • A series of common business problems MFT solves, including automation, security and visibility.
  • Which MFT features or modules address which requirement?
  • Use cases explaining how different industries use MFT.
  • Advice for the different stages of an MFT project.
  • Access to more downloadable resources to help you through each stage of your product.