FILE TRANSFER SUPPORT AND MAINTENANCE

file transfer support and maintenance

Pro2col offer File transfer support and maintenance packages to give you the support and technical version upgrades with UK benefits.

UK Support

Pro2col’s expertise and partnerships with the majority of the leading file transfer vendors, means we have the knowledge and permission to support many file transfer products. This is especially helpful for UK businesses utilising US solutions when time zones become a delay in getting a response to urgent queries. Typically US vendor support comes online at 2 pm to 3 pm UK time. We can fill that void via our expert technical engineers who have over 7 years file transfer experience and have taken the required training to support the vendor solutions.

Solution Maintenance

Not only do our packages offer support when you need it, but we can make sure you receive the latest solution upgrades as the tools develop meaning you are future proofing your technology. The file transfer industry is a constantly evolving marketplace and vendors are tweaking their solutions regularly to fit new compliance standards or technical innovation, so without solution maintenance your in danger of being left behind.

 

SUPPORT AND MAINTENANCE FOR THE FOLLOWING:

SUPPORT OPTIONS

We can offer support and maintenance at the time of purchasing a new solution or for those organisations who already have a solution purchased. We can either set you up if you do not have support and maintenance currently or you can renew with us.

Standard Support & Maintenance

  • First line telephone support for customers
  • First line remote support for customers
  • Monday to Friday, 9 am – 5.30pm UK Time
  • After UK hours you can revert to US vendor support
  • Version Upgrades

Extended Support & Maintenance

  • First line telephone support for customers
  • First line remote support for customers
  • Monday to Friday, 9 am – 5.30pm UK Time
  • We can be available and on call out of hours at times you request
  • Version Upgrades

FURTHER PROFESSIONAL SERVICES

We understand that different companies are at different levels of maturity when it comes to secure file and data sharing. This is especially true when putting this into a GDPR context or evaluating in-house skills.

We have therefore created Professional Service offerings that can help no matter what stage of the process you could do with expertise. These can either be delivered remotely or onsite dependant on your needs.

  • GDPR ADVISORY SERVICE

  • NEEDS ANALYSIS SERVICE

  • COMPARISON SERVICE

  • PROOF OF CONCEPT

  • INSTALLATION SERVICE

  • TRAINING 

  • HEALTH CHECK SERVICE

  • SUPPORT CREDITS