Ensure The Ongoing Success Of Your Managed File Transfer Solution
Expert technical help available during UK business hours
“The Sales and Support teams at Pro2col are second to none.”
Richard Town, Research & Development Director. Dominion Print.
UK Based Technical Support
The majority of managed file transfer software solutions are developed in the USA. This means that getting support during normal business hours is limited, until they come online typically at 2 or 3pm. Pro2col’s customers benefit from our UK based, expert technical support service throughout the business day and beyond.
Our friendly and approachable team are committed to ensuring that you receive the help and support you need to resolve any issues you’re experiencing with your chosen managed file transfer technology. Our technical engineers can operate as a local support service for you when things go wrong as well as delivering a number of predefined services, such as: Needs Analysis, Proof of Concept, Installations, Training and Heath Checks. All of which can be delivered either remotely or on premise.
Pro2col Standard Support
- First line telephone support for customers with a valid vendor contract
- First line remote support for customers with a valid vendor contract
- Monday to Friday, 9am – 5.30pm
Tel: 0333 123 1260 Email: firstname.lastname@example.org
Pro2col Extended Support
Pro2col can provide out of hours support on mission critical installations, backed up by the vendors own services.
Or if you require a short period of out of hours support to cover a system upgrade or server move we can make available an engineer to be on call throughout such a project for you.
Pro2col Onsite Support
In the event that you require an engineer to attend site, we provide the following onsite services:
- Half day site visit
- Full day site visit
Please contact Pro2col on 020 7118 9640 for further details and pricing, alternatively if you have an immediate support requirement, please fill in the form opposite.