0333 123 1240 info@pro2colgroup.com

April 2020 reseller newsletter

Pro2col Reseller Newsletter | April 2020

The monthly file transfer and automation newsletter for IT resellers

Pro2col Reseller Newsletter | April 2020

The monthly file transfer and automation newsletter for IT resellers

As we do every month we’ve rounded up the key secure file transfer and automation updates and opportunities.

Perhaps your customer wants a solution type you’re not familiar with? Or you want to extend an existing part of their file transfer or automation infrastructure but don’t work with those vendors.

Pro2col are your secure file transfer and automation partners. By working together you add this technology to your portfolio without needing to invest in training or work with multiple vendors. Rely on the Pro2col experts who have been specialising in this technology since 2004. Contact me to discuss margins and our deal registration process.

Jasmina Chehlarova
Channel Manager
Pro2col Limited

jasmina.chehlarova@pro2colgroup.com
+44 (0) 20 7118 9640
Connect with me on LinkedIn

Three file transfer & automation solutions

FTP Servers
FTP is a simple and inexpensive way to perform transfers of non-sensitive data. It does not necessarily secure the files.

Managed File Transfer (MFT)
MFT moves files securely, provides visibility for auditing / reporting, automates workflows and integrates with other applications.

Robotic Process Automation
Robotic Process Automation (RPA) automates tasks that would ordinarily be done by a person. It is ideal for repetitive manual tasks.

Not sure which is right for your customer? Contact us and our experts will advise you.

Spotlight on desktop RPA

Desktop Robotic Process Automation (RPA) is a simple way you can help your customers. It streamlines repetitive tasks, eliminating human error and saves time. Plus it’s a cost effective, tactical solution that can be implemented within days.

Find out about the benefits of Automate Desktop, including features, use cases, industry case studies for healthcare, insurance, retail and distribution and more.

Vendor updates

GoAnywhere MFT

HelpSystems have released GoAnywhere MFT version 6.4.2. This includes a number of updates and fixes, including updates to the AS3 features. Contact us if your customers need support upgrading.

File transfer & automation made easy

Whether you work for a small reseller or a large corporation, here’s how we make it easy:

Unrivalled expertise: Pro2col experts have delivered over 800 solutions across the globe, for a wide range of industry sectors and use-cases. We own and manage the world’s only independent and accredited file transfer qualification, the Certified File Transfer Professional (CFTP). Our expertise makes us ideal partners for this technology.

Single point of contact for the duration of your project:  Our services include – Requirements scoping; Tailored demos; Evaluations and POCs; Quotes; Installations and configuration; Support and maintenance; Training; Documentation.

Healthy margins and deal registration: We support our partners with healthy margins, deal registration, technical and sales training, marketing support and sales resources, training and more.

Solution comparison tool

Take the risk out of selecting an MFT solution with our free, independent comparison service!

Our comparison report identifies the right solution for your needs and budget. Complete a series of questions and receive a bespoke product recommendation from our technical experts.

Secure Mail

Secure Mail

It is very common for staff to share sensitive files via email, risking your organisations security and compliance. Or they need to share files which are too big to attach, so they resort to consumer-grade applications like Dropbox or WeTransfer.

GoAnywhere MFT provides a Secure Mail module, which addresses these challenges. It is a great way for businesses of any size to control and manage sensitive and valuable data exchanges via email to remote or third parties.

In a typical email setup, the servers do not encrypt the email attachment. The GoAnywhere Secure Mail solution allows email attachments to be encrypted and securely transferred. This feature can be accessed either via the Microsoft Outlook plugin or the GoAnywhere HTTPS web interface.

  

Microsoft Outlook plugin

When sending emails using the Outlook plugin, the attached file is not attached to the email itself. It is sent encrypted to the GoAnywhere MFT server and encrypted at rest on the storage. An encoded URL, which can also be password protected, is then embedded into the email body. The recipient can link directly to the stored file or files hosted on and controlled by the GoAnywhere MFT server.

 

GoAnywhere HTTPS client interface

The GoAnywhere HTTPS client interface provides an alternative method to send secure email attachments. The web portal provides a familiar and intuitive interface for users to control and manage this process.

The administration interface allows IT or delegated administrators to manage aspects of the Outlook plugin and secure mail features, giving them control over the size of files attached and enforced settings including: Security controls & protection levels for URL protection, password and certificate delivery.

Address rules allow you to lock down the email domains you can send to or receive from. This level of control is a great solution for business with known trading partners who need that additional level of security.

The Reporting feature provides visibility of activities, while Auditing and Package Manager allow administrators to control the package expiration and maximum downloads for file or files.

Would you like to see GoAnywhere or the Secure Mail module in action? Book a free demo or trial.

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Choosing the right Managed File Transfer protocol

What protocol should I use and why?

What protocol should I use and why?

What protocol should I use?

Encrypt DataThis blog post answers your questions about Managed File Transfer protocols. Which are the most widely used file transfer delivery protocols? Which should you be using and how do you identify which solution uses which protocols?

A protocol is the set of rules that determines how files are transferred from one computer to another, through a network. That might be an internal network (from one computer to another within the same network) or more commonly a Wide Area Network such as the internet.

The nature of your data and its destination will determine the right protocol for the transfer. For example, personally identifiable data and credit card information will need a secure protocol.

BASIC PROTOCOLS

FTP
(File transfer protocol)

How can it be used?

Upload/download files
Rename and delete files
Create/delete folders
Execute custom commands on server
Check integrity of files

When can it not be used?

X Secure data at rest
X Secure data in transit (FTPS can)
X Work over just one firewall port
X Provide strong authentication

FTPS
(“FTP Secured” using SSL)

 Secure data in transit
Upload/download files
Rename and delete files
Create/delete folders
Execute custom commands on server
Check integrity of files
 Provide strong authentication

X Secure data at rest
X Work over just one firewall port

SFTP
(“Secure FTP” using SSH)

Secure data in transit
Upload/download files
Rename and delete files
Create/delete folders
 Provide strong authentication
Work over just one firewall port (22)

X Secure data at rest
X Check integrity of files
X Execute custom commands on server

SCP
(“Secure CoPy”)

Secure data in transit
Upload/download files
Work over just one firewall port (22)
 Provide strong authentication

X Rename and delete files
X Create/delete folders
X Check integrity of files
X Execute custom commands on server

ADVANCED PROTOCOLS

HTTP
(HyperText Transfer Protocol)

HTTP CAN ALWAYS
Download files
Work over one firewall port (80)

HTTP CAN SOMETIMES
Upload files
Rename and delete files
Create/delete folders
Execute custom commands on server
Check integrity of files

Secure data at rest
X Secure data in transit (HTTPS can)
X Provide strong authentication

HTTPS
(HTTP Secured with SSL)

HTTPS CAN ALWAYS
✓ Download files
✓ Work over one firewall port (443)
✓ Secure data in transit

HTTPS CAN SOMETIMES
– Upload files
– Rename and delete files
– Create/delete folders
– Execute custom commands on server
– Check integrity of files
Provide strong authentication

Secure data at rest

WebDav

WEBDAV CAN ALWAYS
Download/upload files
✓ Rename and delete files
✓ Create/delete folders
✓ Work over one firewall port (443)
✓ Secure data in transit

WEBDAV CAN SOMETIMES
 Provide strong authentication

Secure data at rest
X Execute custom commands on server
X Check integrity of files

EMAIL PROTOCOLS

SMTP
To send mail

Push files as attachments
✓ Be secured with SSL/TLS
✓ Often uses ports 25, 465 or 587

Pull files from other servers

POP3
To get mail

Pull files from servers as attachments
Delete original email from servers
Be secured with SSL/TLS
Often uses port 995

X Push files as attachments
X Synchronize email folder contents
X Not supported in all email environments
POP3 is becoming obsolete

IMAP
To get mail and sync mail folders

Pull files from servers as attachments
✓ Delete original email from servers
✓ Synchronize email folder contents
✓ Be secured with SSL/TLS
Often uses port 993

Push files as attachments
X Be trusted if its key mailbox is also accessed interactively

Which Managed File Transfer protocol?

Guidance on what constitutes a secure protocol will change, adapting to stay one step ahead of cybercrime. That’s why it’s important to choose a vendor that releases regular product updates. With Pro2col’s free Managed File Transfer comparison service, you submit your requirements via a questionnaire. Our experts compare them against the different solutions and recommend the right product for you. Our experts consistently review the marketplace and only select credible solutions from credible vendors, who provide excellent support and regular software updates.

What protocol should I use?

Encrypt DataThis blog post answers your questions about Managed File Transfer protocols. Which are the most widely used file transfer delivery protocols? Which should you be using and how do you identify which solution uses which protocols?

A protocol is the set of rules that determines how files are transferred from one computer to another, through a network. That might be an internal network (from one computer to another within the same network) or more commonly a Wide Area Network such as the internet.

The nature of your data and its destination will determine the right protocol for the transfer. For example, personally identifiable data and credit card information will need a secure protocol.

BASIC PROTOCOLS

FTP
(File transfer protocol)

How can it be used?

Upload/download files
Rename and delete files
Create/delete folders
Execute custom commands on server
Check integrity of files

When can it not be used?

X Secure data at rest
X Secure data in transit (FTPS can)
X Work over just one firewall port
X Provide strong authentication

FTPS
(“FTP Secured” using SSL)

 Secure data in transit
Upload/download files
Rename and delete files
Create/delete folders
Execute custom commands on server
Check integrity of files
 Provide strong authentication

X Secure data at rest
X Work over just one firewall port

SFTP
(“Secure FTP” using SSH)

Secure data in transit
Upload/download files
Rename and delete files
Create/delete folders
 Provide strong authentication
Work over just one firewall port (22)

X Secure data at rest
X Check integrity of files
X Execute custom commands on server

SCP
(“Secure CoPy”)

Secure data in transit
Upload/download files
Work over just one firewall port (22)
 Provide strong authentication

X Rename and delete files
X Create/delete folders
X Check integrity of files
X Execute custom commands on server

ADVANCED PROTOCOLS

HTTP
(HyperText Transfer Protocol)

HTTP CAN ALWAYS
Download files
Work over one firewall port (80)

HTTP CAN SOMETIMES
Upload files
Rename and delete files
Create/delete folders
Execute custom commands on server
Check integrity of files

Secure data at rest
X Secure data in transit (HTTPS can)
X Provide strong authentication

HTTPS
(HTTP Secured with SSL)

HTTPS CAN ALWAYS
✓ Download files
✓ Work over one firewall port (443)
✓ Secure data in transit

HTTPS CAN SOMETIMES
– Upload files
– Rename and delete files
– Create/delete folders
– Execute custom commands on server
– Check integrity of files
Provide strong authentication

Secure data at rest

WebDav

WEBDAV CAN ALWAYS
Download/upload files
✓ Rename and delete files
✓ Create/delete folders
✓ Work over one firewall port (443)
✓ Secure data in transit

WEBDAV CAN SOMETIMES
 Provide strong authentication

Secure data at rest
X Execute custom commands on server
X Check integrity of files

EMAIL PROTOCOLS

SMTP
To send mail

Push files as attachments
✓ Be secured with SSL/TLS
✓ Often uses ports 25, 465 or 587

Pull files from other servers

POP3
To get mail

Pull files from servers as attachments
Delete original email from servers
Be secured with SSL/TLS
Often uses port 995

X Push files as attachments
X Synchronize email folder contents
X Not supported in all email environments
POP3 is becoming obsolete

IMAP
To get mail and sync mail folders

Pull files from servers as attachments
✓ Delete original email from servers
✓ Synchronize email folder contents
✓ Be secured with SSL/TLS
Often uses port 993

Push files as attachments
X Be trusted if its key mailbox is also accessed interactively

Which Managed File Transfer protocol?

Guidance on what constitutes a secure protocol will change, adapting to stay one step ahead of cybercrime. That’s why it’s important to choose a vendor that releases regular product updates. With Pro2col’s free Managed File Transfer comparison service, you submit your requirements via a questionnaire. Our experts compare them against the different solutions and recommend the right product for you. Our experts consistently review the marketplace and only select credible solutions from credible vendors, who provide excellent support and regular software updates.

Case study: Cambridgeshire County Council

Case study: Cambridgeshire County Council

Managed File Transfer implemented for fast, secure, simple, audited transfers of confidential data files

Managed File Transfer implemented for fast, secure, simple, audited transfers of confidential data files

Cambridgeshire County Council is the UK local government authority responsible for 60 electoral divisions in the county. It is made up of five districts with 69 elected councillors. The council works in partnership with other public services in the area – including the police and NHS – and is connected with other regional councils.

The challenge

Before implementing a Managed File Transfer solution, council staff transferred data between departments and other government services via the Government Connect Gateway or a generic FTP solution. Many found it ‘clunky’, inefficient and awkward to use. And there was no way of sharing sensitive information with other third parties – such as medical, social care or child care data with the emergency services or housing associations. This was a regular requirement, so staff resorted to the complicated, time consuming and costly task of sending 10GB on encrypted CDs via courier services. There were also additional concerns about control, efficiency and security.

Alan Shields is the IT architect team manager within Cambridgeshire County Council. His job is to identify business challenges and new products that can solve them efficiently and effectively. His team of eight specialists looks after as many as 200 sites across the council’s shared service network.

“Awareness of security has increased significantly, and we always have to consider best practices, educating users, and our shared responsibility for maintaining the privacy of the data we handle. We could be sharing information about an elderly member of the community’s care package, or perhaps a child’s education record. We handle varied but equally confidential information that always demands our close attention to privacy and security over and above any standard email protection precautions.” said Shields.

The vision

For Cambridgeshire County Council data protection is always paramount, but speed, flexibility, ease-of-use and value were also pressing concerns. Losing public trust or incurring fines from the Information Commissioner’s Office by not implementing the best possible solution was out of the question.

Local authorities are used to dealing with a range of private data, including commercially sensitive information (from large suppliers) and citizen’s personally identifiable information (such as health and social care details or child care records). With third parties playing an increasingly important role in how local governments deliver services, there is a pressing need to ensure the complete privacy of information that should never enter the public domain.

The pressures of the public sector are well understood – limited budgets, strained resources and a necessity to provide the value of any significant investment. Regardless, Cambridgeshire needed to install the high-level of control expected by central government, while equipping users with the necessary tools to mitigate risks of data leaks without hampering productivity.

They needed a system they could trust, that users would be keen to adopt, and which would give us the confidence to transfer large files or sensitive data quickly, easily and in a total secure and traceable manner.

KEY CHALLENGES

  • Securing file transfer of sensitive or confidential information
  • Connecting with a multitude of systems, servers, and clients used by partners
  • Ensuring visibility and control over file transfers
  • Meeting regulatory guidelines

——————————–

SOLUTION

  • MFT solution with user friendly web interface
  • Ad hoc for secure, efficient email attachments

——————————–

RESULTS

 

  • MFT operates as a secure, reliable hub for transferring sensitive data files
  • Over 4,000 users able to securely send files with complete audit trails
  • Broad protocol support allows regulatory guidelines to be easily met

The solution

​Pro2col Managed File Transfer experts thoroughly scoped Cambridgeshire County Council’s requirements, and set up evaluations for a number of software applications. The council settled on a solution that delivered functionality and ease-of-use, required limited training for users and would integrate simply with existing infrastructure, such as Microsoft Outlook.

Pro2col worked with the council to implement the system, getting it up and running in just a couple of days. This included hooking the solution up seamlessly with Microsoft Active Directory and staying on hand to answer any questions along the way. The MFT solution now allows the council to reliably and securely share files and transfer sensitive data across the region. With a breadth of security protocols, including HTTPS, FTPS, SFTP and AS2, it is trusted by other UK public sector organisations.  The clean look and feel of the web interface proved simple for users to grasp quickly with no training.

Shields said, “It’s easy to underestimate the value of the lack of user training required. We didn’t have to write up a great deal of information to help users to understand the new system, and there was no need for extensive training sessions. They just picked it up and ran with it, because it’s very intuitive.”

Cambridgeshire uses the solution in three ways:

  • To transfer information to third-parties that it cannot securely connect to using existing government gateways. This might be a report concerning a member of the public, or a contractual negotiation with a supplier.
  • Secondly, the solution can be used by anyone wishing to send information to the council. Similar to a self-addressed envelope, a council employee can simply send an empty package to the third party, in which they can place their documentation before pushing it back securely.
  • Finally, because users often prefer MFT to email, it is used for the simple and rapid transfer of very large or numerous files to suppliers.

“The support provided by Pro2col has been first class and has included proactive offerings, such as performing system health checks and publishing product roadmaps. As a result, these products have become key and indispensable parts of our infrastructure.”

Alan Shields
Chief Architect
LGSS IT, Cambridgeshire County Council


 

The future

The MFT solution now operates as a reliable and secure hub, responsible for the transfer of the council’s sensitive data files. With its broad protocol support, the MFT server connects with any system, server or client. Technical teams have the visibility and control they need to confidently meet compliance requirement and public responsibilities, and it is a simple tool for users to get to grips with.

The council now has up to 4000 users who are able to send more data more securely. That includes large files that would ordinarily be blocked by the average email system. And there is a complete audit trail of everything.  This has successfully replaced the lengthy and expensive combination of couriers and encrypted CDs.

Shields and his team are now looking at further automation, as well as mobile file transfers from Android and iOS devices. They are also discussing file sharing practices with Northampton County Council, as well as expanding the shared network of district councils and emergency services. In the future the council hopes to investigate multi-tenancy for shared partnerships, and perhaps even individual branding for each stakeholder portal.

Shields added: “The solution offers all the flexibility we need, it’s just a matter of exploiting the right features at the right time for the council. In terms of success of the project, we know our users and partners are very happy with it. We have successfully changed our file transfer methods with minimal disruption, we have very robust measures in place to prevent leaked data, and we’ve exceeded all of our objectives for the project. The solution does what we wanted it to do and it does it simply, quickly and affordably – that’s like gold dust in the public sector”.

Pro2col can advise you through the different stages of your file transfer and integration project to make sure it’s a success. Whether that’s scoping your requirements, product demos and proof of concept / evaluation, negotiating the best deal with vendors or installations and training, call 0333 123 1240 or complete the online contact form.

Solution comparison tool

Take the risk out of selecting an MFT solution with our free, independent comparison service!

Our comparison report identifies the right solution for your needs and budget. Complete a series of questions and receive a bespoke product recommendation from our technical experts.

Case study: Well pharmacy

Case study: Well pharmacy implements MFT

Leading UK pharmacy simplifies data management with Managed File Transfer

Case study: Well pharmacy implements MFT

Leading UK pharmacy simplifies data management with Managed File Transfer

Leading UK pharmacy simplifies data management with Managed File Transfer

​Well is the largest independent pharmacy in the UK. In 2014, it was acquired from the Co-Operative Group by global business leader Bestway Group. With nearly 800 retail pharmacy locations and 7,000 employees, Well issues more than 73 million prescriptions a year. Their organisation proudly provides high quality services and products, providing personalised health and wellbeing services for their customers.

The challenge

After Bestway Group acquired Well, they wanted to eliminate their reliance on a significant number of file integration protocols, which were owned by their former parent company. Rather than duplicate the existing complicated systems, Well’s IT Project Manager used the transition as an opportunity to look for a more cost-effective and advanced file transfer solution. This would need to simplify and manage their automated and manual data transfers, whilst providing greater control and a more secure, reliable flow of data. This was particularly important for financial information such as invoices, orders and Bankers’ Automated Clearing Services (BACs) files, among many others. Managed File Transfer would reduce their reliance on multiple solutions and offer the following functions:

  • ​Data management efficiency through one secure, centralised platform for enhanced visibility and control
  • File transfer integration within their environment for business critical applications AND between third-party applications with partners, vendors, or suppliers exchanging data
  • Automation of financial accounting data to save time, improve security and increase accuracy
  • Full audit and reporting for improved diagnostics
  • Rapid deployment of new transfers on receipt of business requirements

The solution

​Well’s IT Project Manager contacted Pro2col to deliver ongoing support, integration and consultancy. Pro2col worked with Well for two months to identify the right solution and configuration, while still meeting their budget requirements.

With a full understanding of Well’s current and future environment, Pro2col recommended and implemented a solution, which included advanced workflow automation and auditing and reporting capabilities. Pro2col’s technical consultant also designed the platform for future use, offering a recommendations for additional modules that would create a manageable yet robust environment.

Results

Operational efficiency is very important to Well. Customers and business partners rely on consistency, accuracy and timeliness, so they cannot afford to have any of their key data transfer processes falter.

As a result of their collaboration with Pro2col and deployment of Managed File Transfer, Well’s IT department is able to take advantage of a more efficient and improved file transfer system. The automated workflows save the IT department vast amounts of time and effort.

  • Well’s improved business processes, including their centrally controlled standard file archive and retention policy, was organised within clear and logical file and folder structures. This better and more organised process allowed IT support to quickly find tasks and activities involved in the data flows. Well expects to see their 300 to 3000 daily file transfers continue to grow in volume following their transition to Managed File Transfer.
  • Having streamlined manual and automated processes, they have eliminated the need for any human intervention or coding. As a result Well’s financial data transfers are more secure with greatly reduced risk for payment fraud.
  • They have also automated their auditing and reporting workflows, delivering improved diagnostics. This has freed up time in the IT department to fix existing problems, prevent future problems, and minimise vulnerabilities like failed data transfers, gaps in security, or data breach attempts.
  • Well needed an order and response mechanism for the newly acquired set of pharmacy branches. Pro2col designed an automated process for Well to poll every 30 seconds, pick up the file, transform it from xml to plain text, and return a notification of receipt within two minutes to emulate the process within branches prior to the acquisition.This custom policy automatically transformed certain files from an XML file to a plain text file and provided the sender with a receipt notification. The automatic notification system was a key workflow that Well relied on before and after the acquisition.
In the end, Well was provided with a new system capable of supporting the data flowing from its 800 UK-based retail chains, third-party vendors, and healthcare providers. Despite the overhaul of its old systems and a lot of consolidation, Well’s IT department and Pro2col were able to deploy their new advanced file transfer solution without interruptions to its business or customers.

About Well

Well is the largest independent pharmacy in the UK. In 2014, it was acquired from the Co-Operative Group by global business leader Bestway Group. With nearly 800 retail pharmacy locations and 7,000 employees, Well issues more than 73 million prescriptions a year.

Pro2col can advise you through the different stages of your file transfer and integration project to make sure it’s a success. Whether that’s scoping your requirements, product demos and proof of concept / evaluation, negotiating the best deal with vendors or installations and training, call 0333 123 1240 or complete the online contact form.

SOLUTION

  • MFT solution
  • Additional automated workflow module
  • Auditing and reporting capabilities

————————-

BENEFITS

  • Data management efficiency
  • Integrates with third-party file transfer protocols
  • Centralised platform
  • Automated business processes
  • Real-time auditing and reporting
  • High volume data transfers

“Despite the overhaul of its old systems and consolidation necessary, Well’s IT department were able to collaborate with Pro2col to deploy their new advanced file transfer solution without interruptions to its business or customers”

IT Project Manager
Well Pharmacy

Leading UK pharmacy simplifies data management with Managed File Transfer

​Well is the largest independent pharmacy in the UK. In 2014, it was acquired from the Co-Operative Group by global business leader Bestway Group. With nearly 800 retail pharmacy locations and 7,000 employees, Well issues more than 73 million prescriptions a year. Their organisation proudly provides high quality services and products, providing personalised health and wellbeing services for their customers.

The challenge

After Bestway Group acquired Well, they wanted to eliminate their reliance on a significant number of file integration protocols, which were owned by their former parent company. Rather than duplicate the existing complicated systems, Well’s IT Project Manager used the transition as an opportunity to look for a more cost-effective and advanced file transfer solution. This would need to simplify and manage their automated and manual data transfers, whilst providing greater control and a more secure, reliable flow of data. This was particularly important for financial information such as invoices, orders and Bankers’ Automated Clearing Services (BACs) files, among many others. Managed File Transfer would reduce their reliance on multiple solutions and offer the following functions:

  • ​Data management efficiency through one secure, centralised platform for enhanced visibility and control
  • File transfer integration within their environment for business critical applications AND between third-party applications with partners, vendors, or suppliers exchanging data
  • Automation of financial accounting data to save time, improve security and increase accuracy
  • Full audit and reporting for improved diagnostics
  • Rapid deployment of new transfers on receipt of business requirements

“Well streamlined their manual and automated processes, which eliminated the need for any human intervention or coding in various file transfer workflows.”

IT Project Manager
Well Pharmacy

The solution

​Well’s IT Project Manager contacted Pro2col to deliver ongoing support, integration and consultancy. Pro2col worked with Well for two months to identify the right solution and configuration, while still meeting their budget requirements.

With a full understanding of Well’s current and future environment, Pro2col recommended and implemented a solution, which included advanced workflow automation and auditing and reporting capabilities. Pro2col’s technical consultant also designed the platform for future use, offering a recommendations for additional modules that would create a manageable yet robust environment.

SOLUTION

  • MFT solution
  • Additional automated workflow module
  • Auditing and reporting capabilities

————————-

BENEFITS

  • Data management efficiency
  • Integrates with third-party file transfer protocols
  • Centralised platform
  • Automated business processes
  • Real-time auditing and reporting
  • High volume data transfers

Results

Operational efficiency is very important to Well. Customers and business partners rely on consistency, accuracy and timeliness, so they cannot afford to have any of their key data transfer processes falter.

As a result of their collaboration with Pro2col and deployment of Managed File Transfer, Well’s IT department is able to take advantage of a more efficient and improved file transfer system. The automated workflows save the IT department vast amounts of time and effort.

  • Well’s improved business processes, including their centrally controlled standard file archive and retention policy, was organised within clear and logical file and folder structures. This better and more organised process allowed IT support to quickly find tasks and activities involved in the data flows. Well expects to see their 300 to 3000 daily file transfers continue to grow in volume following their transition to Managed File Transfer.
  • Having streamlined manual and automated processes, they have eliminated the need for any human intervention or coding. As a result Well’s financial data transfers are more secure with greatly reduced risk for payment fraud.
  • They have also automated their auditing and reporting workflows, delivering improved diagnostics. This has freed up time in the IT department to fix existing problems, prevent future problems, and minimise vulnerabilities like failed data transfers, gaps in security, or data breach attempts.
  • Well needed an order and response mechanism for the newly acquired set of pharmacy branches. Pro2col designed an automated process for Well to poll every 30 seconds, pick up the file, transform it from xml to plain text, and return a notification of receipt within two minutes to emulate the process within branches prior to the acquisition.This custom policy automatically transformed certain files from an XML file to a plain text file and provided the sender with a receipt notification. The automatic notification system was a key workflow that Well relied on before and after the acquisition.

“Despite the overhaul of its old systems and consolidation necessary, Well’s IT department were able to collaborate with Pro2col to deploy their new advanced file transfer solution without interruptions to its business or customers”

IT Project Manager
Well Pharmacy

In the end, Well was provided with a new system capable of supporting the data flowing from its 800 UK-based retail chains, third-party vendors, and healthcare providers. Despite the overhaul of its old systems and a lot of consolidation, Well’s IT department and Pro2col were able to deploy their new advanced file transfer solution without interruptions to its business or customers.

About Well

Well is the largest independent pharmacy in the UK. In 2014, it was acquired from the Co-Operative Group by global business leader Bestway Group. With nearly 800 retail pharmacy locations and 7,000 employees, Well issues more than 73 million prescriptions a year.

Pro2col can advise you through the different stages of your file transfer and integration project to make sure it’s a success. Whether that’s scoping your requirements, product demos and proof of concept / evaluation, negotiating the best deal with vendors or installations and training, call 0333 123 1240 or complete the online contact form.

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