We work with Managed File Transfer all day, every day.

MFT Managed Services

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Let our experts do it for you

Why manage and administer your Managed File Transfer solution yourself, when our experts can do it for you?

These days there’s an increasing number of systems to integrate, and partners to onboard. The time it takes to maintain your Managed File Transfer can sometimes overwhelm your internal teams.

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That's where Pro2col comes in...

Pro2col have launched a Managed Services package that frees up time, saves money and places your File Transfer systems in the hands of our experienced technical experts. Our team of specialists remain on the bleeding edge of MFT technology.

Our Managed Service offering provides as much or as little support as you need.

Your Managed Service Subscription can flex and grow with your changing requirements. It’s like having your own personalised Managed File Transfer service team to call on when you need them.

We’re in constant contact with the development teams building the solutions. We experience the range of opportunities and issues that working with hundreds of clients bring. Because of that, we can build your solution.

How does our Managed Service work?

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Flexi-credit system

Our Managed Services works on a system of credits – which can be redeemed against our menu of managed services requests.

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Match your needs

If all you need is a basic managed service model you can purchase as many credits as you need to keep the wheels rolling.

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Scale up or down

Need a more hands-on dedicated team? Load up with extra monthly credits to ensure your service gets the approach it deserves.

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What does our Managed Services Cover? 

Our service covers many different areas, so we have created a sample menu of the types of requests that could be covered as part of your managed service. These lists are not exhaustive but are intended as an indication as to what could be covered.

 

Find out more in the Managed Services guide

Why us? Why Pro2col? Why this Managed Services package? These might be some of the questions you find yourself asking. In the Managed Services guide we cover many of these points and more. Find out what makes us tick and how we can support you in your ongoing MFT journey.

 

Our Managed Service request menu

The request menu is a list of requests which can be serviced under the managed service agreement. Each request deducts from the monthly allowance at a rate defined in the tables below.

Tier One Requests

Tier one requests demand the most expertise and are typically carried out by our Technical Consultants. Where needed, the skills of our Principal Technical Consultant may be required.

MFT Managed Service Tier 1 Requests

* Consumed MSCs are estimated based on best endeavours and typical use cases. Where the requirement may be more complex or may require more MSCs to be consumed, the customer will be informed prior to the work being carried out.

Tier Two Requests

These requests require a deeper understanding of the solution. Where possible, our Senior Technical Support Analysts will service this request; calling on the knowledge of our Technical Consultants.

MFT Managed Service Tier 2 Requests

* Consumed MSCs are estimated based on best endeavours and typical use cases. Where the requirement may be more complex or may require more MSCs to be consumed, the customer will be informed prior to the work being carried out.

 

Tier Three Requests

Tier three requests are considered less difficult and will be serviced by a Technical Support Analyst; and supported by Senior Technical Support Analysts where required.

MFT Managed Service Tier 3 Requests

* Consumed MSCs are estimated based on best endeavours and typical use cases. Where the requirement may be more complex or may require more MSCs to be consumed, the customer will be informed prior to the work being carried out.

What are the benefits of our MFT Managed Services?

Managed Service Benefits

How does the pricing work?

We have created a sample below of the cost of credits per month and how many hours those credits will give you.

MFT Managed Service Price Plans

What our customers say...

“Thanks for patiently assisting – we’ve now successfully upgraded.”
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James
From a risk analysis consultancy.
“Went the extra mile – always appreciated.”
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Lee
At a Borough Council HQ
“Just what I needed – a second set of eyes to make sure I wasn’t missing something.”
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John
From a global investment firm.