Files.com Managed File Transfer 

Pro2col are the UK and EMEA exclusive partner for Files.com. We are independent file transfer and automation specialists with more than two decades of experience in secure data transfer, making us the ideal partner for implementing and deploying your Files.com software.

When you work with Pro2col, you get far more than just a Files.com license. You receive expert, tailored consultancy services that handle all the heavy lifting for you, from discovery, planning and onboarding to MFT migration, integration, and ongoing support.

A standard Files.com implementation for a mid-size organisation typically takes 4–8 weeks from kickoff to go-live, depending on the number of integrations required and the complexity of existing workflows. Simpler deployments (cloud storage automation, external portal setup) can be live in 2–3 weeks. Pro2col manages the full process: requirements scoping, configuration, integration testing, user training, and go-live support. 

We guarantee a smooth, secure deployment that aligns with your existing systems, workflows, and compliance requirements, all while providing tailored advice on best practices, helping your team get the most value from your Files.com software. Essentially, Pro2col are there to make the whole process faster, simpler, and far less stressful for your team, allowing you to focus on running your business while knowing your file transfer environment is in safe, expert hands.

If you're considering Files.com for your organisation and want to see it action first, speak to us at Pro2col to discuss your requirements and build a plan that works for your business. 

The cost of Files.com software really depends on your organisational needs and usage scale. They keep pricing transparent to users, so there are no hidden surprises. Plans start at $199/month for the Starter plan and $499/month for the Power plan. If you have a larger team or higher volume needs, Enterprise plans are custom-quoted to fit your organisation.

Custom Enterprise Plan features include:

• As Many Users, System Users, Outbound, AS2, & On-Premise Agent Connections As You Require
• All Features from the Power Plan (On-Premise Agent, Custom Domain, Certificate, & Dedicated IP Addresses, GPG Encryption, Geographic Access Controls, Password Policies, IP Whitelisting, Custom SMTP, Custom, Watermarking)
• Full Onboarding and Migration Assistance
• Enterprise Support (24/7/365) Available (costs apply)
• Service Level Agreement (SLA)
• Fully Separate Environments (Child Sites) for Staging / Test / Development or Groups, Teams, or Subsidiaries
• High Availability Mode for On-Premise Agents (costs apply)
• SIEM Integration (costs apply)

As an Exclusive Partner, Pro2col's pricing for Files.com licences is competitive with going direct, with the addition of expert implementation support. In most cases, the total cost of working through Pro2col - including implementation - is comparable to a direct purchase plus independent implementation consultancy. 

If you’re interested in an Enterprise Files.com platform, Pro2col can provide a specific quote based on your organisation's requirements. We’ll help you figure out what makes sense for your team and your budget, so you only pay for what you really need.

Pro2col provides clients with end-to-end, ongoing support for Files.com. We act as a partner throughout the entire lifecycle of the solution, not just at go-live. Our UK-based support team is available to troubleshoot issues, resolve incidents, and liaise with the product vendor when needed, ensuring problems are handled quickly and efficiently.

If your goal is to take the day-to-day management off your plate, our Managed Service can handle your entire Files.com environment for you. This includes monitoring, maintenance, and optimisation of the solution. If you don’t need full management, our Technical Support packages give you access to experienced, UK-based, vendor-certified specialists when you need them, which is especially helpful if your software is U.S.-based.

We can also provide your team with ongoing file transfer training and certification, including product training, MFT workshops and the globally recognised CFTP training programme, helping your team become more self-sufficient and confident using the solution.

Additionally, you’ll usually have a dedicated account manager who can advise on upgrades, renewals, and strategic decisions. They can also support with hosting, integrations, and broader MFT strategy, depending on your requirements. We know requirements change over time, so we stay flexible and ready to help with whatever comes next.

And it’s not just Files.com, our comprehensive service offering applies across our entire portfolio of secure file transfer and automation software. Even if you don’t currently have a solution in place, Pro2col can help. Whether it’s choosing the right platform, designing secure file transfer workflows, or providing professional and technical guidance on solution when you’ve hit a roadblock, we’re here to work with you and provide the expertise you need.

Files.com can both replace or complement your existing Managed File Transfer infrastructure.

Files.com was primarily designed to replace legacy file transfer solutions, homemade FTP scripts, and act as an alternative to traditional on-prem MFT platforms like Axway MFT, IBM Sterling File Gateway, or Egnyte - that can be expensive and resource-intensive to maintain.

The software delivers all the core MFT features (secure file transfers, automation, integrations, and compliance) but in a fully SaaS model, eliminating the need for infrastructure, patching, and maintenance overhead. Built-in automation replaces complex scripts with intuitive, drag-and-drop workflows, while support for protocols like SFTP, FTPS, AS2, and HTTP allows it to act as a direct replacement for legacy FTP servers. You also get enterprise-grade features like detailed audit logs, granular permissions, and compliance with standards such as HIPAA, GDPR, and SOC 2. Because of this, many organisations choose to switch to Files.com to reduce costs, simplify operations, and offload infrastructure management without compromising on security or reliability.

At the same time, Files.com can complement existing MFT environments. If, for example, your current MFT system is deeply embedded in business-critical workflows, Files.com can sit in front of your systems as a modern, cloud-native layer, adding an extra layer of security to your network.

On the collaboration side, Files.com also plays a role in broader EFSS capabilities. It’s often chosen as an alternative to tools like Dropbox or Box for secure collaboration, and can even replace high-performance transfer solutions like IBM Aspera thanks to its global accelerated network and ability to handle very large files (10TB+). 

Files.com is a truly cloud-based SaaS platform built with security at its core. With over 15 years tenure and more than 4,000 customers, the team behind Files.com takes cybersecurity seriously, making it a trusted solution for organisations of all sizes.

Unlike many competitors that rely on older, fragmented tools, Files.com offers a modern, secure, consolidated and governed platform for all file transfer needs. Files.com competes on its design for usability, simplicity, and agility - with new capabilities regularly added to help organisations reduce cost and operational overhead.

Many competitors are maintaining old code bases that aren't cloud-ready, slow to deploy, and costly to maintain. When organisations look to migrate and modernise their SFTP servers, Files.com stands out as the obvious choice, providing not just secure file transfer, but also robust enterprise integrations and collaboration tools, including EFSS.

From a cost perspective, Files.com is competitive. While license fees may appear higher initially, the total cost of ownership and ROI, including reduced maintenance, faster deployment, and streamlined operations, make it the more economical and compelling solution vs competitors.

Files.com is SOC II Type 2 compliant and supports major frameworks like HIPAA and PCI. It should be said however that for organisations requiring FedRAMP or CJIS compliance, a cloud-based solution may not yet be the most suitable option, though Files.com is actively working toward a FedRAMP-compliant offering in its product roadmap.

For organisations exploring on-premise MFT tools or hybrid approaches, we recommend reviewing our MFT software tools page to compare available options. 

Yes - migration from existing MFT platforms, SFTP scripts, or legacy file transfer configurations is a core Pro2col service. The process typically involves: audit of existing transfer routes, mapping to Files.com equivalents, parallel testing to ensure no transfer failures, cutover planning, and post-migration monitoring. Pro2col has experience migrating from platforms including Axway, IBM, SRT, manual SFTP, and various scripted solutions. See the Pro2col migration service page for a detailed breakdown of what's involved.