Job Type:
Permanent Contract, Full time
Manager:
Head of Technical
Hours:
37.5 hours per week, Monday to Friday, 9:00am to 5:30pm.
Salary:
Up to £45,000 per annum dependant on experience
Location
Our offices are located in the centre of Christchurch, next to the high street shops, with Christchurch Quay a 10-minute walk away and only five minutes from the railway station. Please note the company is operating a hybrid working policy and is open to home working.
About us
Over the last two decades Pro2col has been working with some of the world’s biggest brands. From High Street banks to supermarkets. Designer clothing brands to major media corporations. From global engineering firms to tech companies pushing the boundaries of what is possible.
And how have Pro2col helped these businesses?
We’ve helped them move, transfer and automate the data in their organisations to make them more effective, more efficient and ensured that their data (and often your data) is kept safe, secure and protected.
In an industry worth over $1bn we’re blazing a trail of excellence, growing year on year and have established ourselves as THE data transfer and workflow automation specialists in the UK. Now we need an ambitious Technical Operations Manager to fuel our continued rapid growth.
We are a fun and hardworking team, with a defiantly ethical, charitable and environmental focus. We’re proud to be a local business and are driven to do what we can to improve and cherish the beautiful town in which we’re based. And we believe in building a work life balance and creating a family-first and supportive culture for all our employees.
Who are we looking for?
We are looking for an enthusiastic and driven individual with at least 2 years’ experience working within a company providing technical services, who is equally comfortable operating across technical delivery and operational execution.
This role sits at the intersection of the Technical and Operations teams, helping to ensure both departments are aligned and working towards shared goals of compliance, automation, efficiency, and continual service improvement. You will play a key role in translating technical capability into well-defined, repeatable, and scalable service offerings that deliver clear value to our clients.
From a technical perspective, you will help ensure our internal service products - including Professional Services, Managed Services, and Hosting Services - are clearly defined, consistently delivered, and well understood across Pro2col. You will also support the effective communication of these services to clients, acting as a trusted technical point of reference and ensuring expectations are set and met.
Operationally, you will work closely with the Head of Technical and wider teams to support ISO 27001 compliance, assist with responding to client requests for information, and help drive continuous improvements in how services are delivered. You will also act as a point of escalation for client issues, helping to resolve challenges efficiently and drive high levels of client satisfaction across our client base.
Strong verbal and written communication skills are essential, as you will collaborate with Sales, Operations, Technical, and the wider business to empower teams, support informed decision-making, and showcase Pro2col’s expertise.
What do we offer?
25 Days Holiday, increasing to 30 with service
A Health Cash Plan
Gift Vouchers
Hybrid Working Policy
Enhanced Maternity/ Paternity
Enhanced Company Pension Scheme
Company Sick Pay
1 Day Charity / Community leave per year
A Cycle to Work Scheme
Parking Permits
Quarterly Team Events
Password Vault Software for Up To 5 People
Generous Bonus Scheme Linked to Performance
Development opportunities e.g. Vendor Certifications and Certified File Transfer Professional (CFTP) Qualification
What do we expect from you?
- Assisting the Head of Technical with the development of our services and service delivery
- Liaising with the Operations Department to improve our security and meet ISO 27001 compliance requirements
- Working with the Operations Department to provide RFI responses to our enterprise-level clients
- Providing Pro2col service information to our existing clients and future opportunities in a presales capacity
- A point of escalation for service-based client feedback, ensuring client satisfaction is maintained with all service deliveries
- Build and maintain relationships with key customer and software partners to support our message of excellence
- Overseeing Managed Service requests and maintaining SLA’s
- Responsible for the upkeep, monitoring, and client pre-sales engagements of our CloudMFT hosting product
- Management of Professional Services bookings with clients
- Assisting in the creation of Statement of Work and Job sheets for Professional Services engagements
- Providing first and second line helpdesk technical support when required, to ensure that our customers are always receiving an optimal MFT experience
- Writing technical articles for internal distribution, blog posts to share with customers and contribute to internal technical training materials
- Continuous upskilling in the usage and support of core products through self-lead or guided learning
- Providing internal office IT support to the team where required
- Any other ad hoc duties as required
What skills do you need?
- Experience with project planning and implementation
- Excellent verbal and written communication, with an eye for detail
- Experience with technical service provision (support, managed services, consultancy)
- Experience managing Microsoft 365
- Experience meeting ISO 27001 compliance requirements
- Organised and able to prioritise
- Experience managing client expectations, and staying calm under pressure
- The ability to follow process
Desirable Skills
- Experience working with Microsoft servers
- Experience working with NAT and Firewalls to allow access to server services from internal and external locations
- Experience with common network infrastructure devices
- Experience working with data transfer protocols - FTP, SFTP, HTTPS, AS2
- Experience working with MFT Software (e.g. Fortra GoAnywhere, Globalscape EFT, Progress MOVEit)
- Experience working with Linux servers - RedHat and CentOS
Apply now
Please note that offers of employment are conditional based on two satisfactory references, right to work in the UK, proof of relevant qualifications and for certain roles a basic DBS check.
