Job Type:

Permanent Contract, Full time

Manager:

Technical Director

Hours:

37.5 hours per week, Monday to Friday, 9:00 am to 5:30 pm.Once every five weeks cover 24/7 help desk phone for an additional £100 per week when on call

Salary:

Up to £30,000 depending on relevant skills and experience

About us

Pro2col operate a hybrid working policy, 1 to 2 days in the office and 3 to 4 days working from home per week depending on location. Our offices are located in the centre of Christchurch, next to the high street shops, with Christchurch Quay a 10-minute walk away and only five minutes from the railway station. 

You may not have heard of us nor know what a Managed File Transfer solution is; but as a company growing 35% last year and in a growing industry worth over $1.13bn, we need the help of an Application Support Analyst to fuel our continued rapid growth.

We have recently won Independent Business of the Year at the Christchurch Business Awards. The award recognises vision, innovation and entrepreneurial spirit in Christchurch. We’re proud to be a local business that has gone from strength to strength over the years. All of which has been made possible by the hard work put forward by our incredible team.

We are a fun and hardworking team, with a proudly ethical, charitable and environmental focus. Believing in work life balance and creating a family-first and supportive culture for all our employees.

What do we expect from you?

• Answering incoming support phone calls from our customers
• Logging new support calls into the support system
• Basic issue resolution using template responses where we have them
• Capturing information relating to more complicated issues for third line support
• Daily follow up of all open tickets
• Providing internal office IT support to the team where required
• Making sure our demo systems running in AWS are working as expected
• Installation of demo software on Windows Server
• Management of licences in our demo suite
• To resolve all first- and second-line level queries and tasks
• Responsible for maintaining the internal asset management and software register
• Ensure that our customers stay up to date with the latest software releases from our suppliers
• Capture learning from support tickets and our suppliers into the internal knowledge base
• Continued self-learning and guided training on our software products and associated infrastructure
• Any other ad hoc duties as required

Apply now