Job Type:
Permanent Contract, Full time
Manager:
Operations Coordinator
Hours:
37.5 hours per week, Monday to Friday, 9:00am to 5:30pm
Salary:
£25,000 - £28,000 per annum, depending on relevant skills and experience
About us
Our offices are located in the centre of Christchurch, next to the high street shops, with Christchurch Quay a 10-minute walk away and only five minutes from the railway station. Please note the company is operating a hybrid working policy and is open to home working.
Over the last two decades Pro2col has been working with some of the world’s biggest brands. From High Street banks to supermarkets. Designer clothing brands to major media corporations. From global engineering firms to tech companies pushing the boundaries of what is possible.
And how have Pro2col helped these businesses?
We’ve helped them move, transfer and automate the data in their organisations to make them more effective, more efficient and ensured that their data (and often your data) is kept safe, secure and protected.
In an industry worth over $1bn we’re blazing a trail of excellence, growing 30% year on year and have established ourselves as THE data transfer and workflow automation specialists in the UK. Now we need an ambitious Operations Specialist to fuel our continued rapid growth.
We are a fun and hardworking team, with a defiantly ethical, charitable and environmental focus. In 2024 we won Best Place to Work at the Christchurch Business Awards. We’re proud to be a local business and are driven to do what we can to improve and cherish the beautiful town in which we’re based. And we believe in building a work life balance and creating a family-first and supportive culture for all our employees.
Who are we looking for?
We are looking for a solution-driven individual who embraces change. You will work with the Operations team to drive improvements and optimise business processes. You will be a team player who will support the company in delivering an exceptional customer experience. You will have an eye for detail ensuring that processes are followed accurately and daily tasks are completed correctly. You will be able to absorb a vast amount of information and apply that logic to different scenarios.
What do we offer?
25 Days Holiday, increasing to 30 with service
A Health Cash Plan
Gift Vouchers
Hybrid Working Policy
Enhanced Maternity/ Paternity
Enhanced Company Pension Scheme
Company Sick Pay
1 Day Charity / Community leave per year
A Cycle to Work Scheme
Parking Permits
Quarterly Team Events
Password Vault Software for Up To 5 People
Generous Bonus Scheme Linked to Performance
Development opportunities eg. vendor certifications and CFTP qualification
What do we expect from you?
- Liaising with vendors to ensure accurate quotes are received in a timely manner to support delivery by sales, including creation of correctly formed quotes on the CRM system
- Responsible for accurately completing all Operations tracking spreadsheets in a timely manner to ensure tracking, reporting and analysis is up to date and accessible for all, with the ability to identify, investigate and escalate any inconsistencies
- Responsible for ensuring customer orders are processed accurately and in a timely manner, checking the customer purchase order thoroughly, creating the sales invoice, creating the vendor purchase order and then receiving the licenses
- Understand how agreements and configurations are used by the other departments within the business, the importance that these are maintained and accurate, and building these correctly and in a timely manner as part of the order processing procedure, alongside creating and delivering the license support documents
- Support the business with the onboarding of customers, suppliers, resellers and partners
- Responsible for keeping sales data clean and general data housekeeping in line with our ISO policies and procedures
- Answering the telephone, monitoring inboxes and dealing with incoming enquiries, including transferring calls and accurate message taking
- Any ad hoc duties as required
What skills do you need?
- Minimum one year experience working in an office/small service based business
- Passion for problem solving
- Customer-focused
- Team player
- Administration experience
- Strong attention to detail
- A proactive approach to prioritisation and organisation
- Excellent communication and Microsoft Office skills
- A keen understanding of process adherence and its importance
- An ambitious and driven attitude to learning and developing in role
Apply now
Please note that offers of employment are conditional based on two satisfactory references, right to work in the UK and proof of relevant qualifications.
