Job Type:
Permanent Contract, Full time
Manager:
Head of Technical
Hours:
37.5 hours per week, Monday to Friday, 9:00am to 5:30pm.
Salary:
Up to £38,500 per annum, dependent on experience
Location
Our offices are located in the centre of Christchurch, next to the high street shops, with Christchurch Quay a 10-minute walk away and only five minutes from the railway station. Please note the company is operating a hybrid working policy and is open to home working.
About us
Over the last two decades Pro2col has been working with some of the world’s biggest brands. From high street banks to supermarkets, designer clothing brands to major media corporations, global engineering firms to tech companies, Pro2col is pushing the boundaries of what is possible.
And how have Pro2col helped these businesses?
We’ve helped them move, transfer and automate the data in their organisations, making them more effective, efficient and ensured that their data (and often your data) is kept safe, secure and protected.
In an industry worth over $1bn we’re blazing a trail of excellence, growing 30% year on year and have established ourselves as THE data transfer and workflow automation specialists in the UK. Now we need an ambitious Associate Technical Consultant to fuel our continued rapid growth.
We are a fun and hardworking team, with a defiantly ethical, charitable and environmental focus. We’re proud to be a local business and are driven to do what we can to improve and cherish the beautiful town in which we’re based. We believe in building a work life balance and creating a family-first and supportive culture for all our employees.
Who are we looking for?
We are looking for a driven individual who is experienced in IT. You will be an important member of the technical team and your work will empower the sales team and the wider company to achieve our goals and showcase our expertise. A huge amount of learning and development will be required of the successful candidate, therefore a motivated individual with a hunger to succeed will be required.
What do we offer?
25 Days Holiday, increasing to 30 with service
A Health Cash Plan
Gift Vouchers
Hybrid Working Policy
Enhanced Maternity/ Paternity
Enhanced Company Pension Scheme
Company Sick Pay
1 Day Charity / Community leave per year
A Cycle to Work Scheme
Parking Permits
Quarterly Team Events
Development opportunities e.g. Vendor Certifications and Certified File Transfer Professional (CFTP) Qualification
Password Vault Software for Up To 5 People
Generous Bonus Scheme Linked to Performance
What do we expect from you?
- Build and maintain relationships with key customer and software partners to support our message of excellence
- Work with the sales team to accurately scope the technical requirements for customer delivery
- Opportunity to provide software demonstrations to existing customers and new prospects to assist sales with closing opportunities
- Assisting prospects with installation and configuration of software proof of concept systems
- Installation, configuration, and upgrade of software on customer servers, documenting the delivery and outcome
- Responsible for delivering managed service support and maintaining SLA’s
- Providing 1st and 2nd line helpdesk technical support when required, to ensure that our customers are always receiving an optimal MFT experience
- Writing technical articles for internal distribution, blog posts to share with customers and contribute to internal technical training materials
- Creating Statement of Work and Job sheets for Professional Services engagements
- Continuous upskilling in the usage and support of core products through self-lead or guided learning
- Assist with professional services scheduling when required
- Basic issue resolution using template responses where available
- Capturing information relating to more complicated issues for third line support
- Daily follow up of all open tickets
- Providing internal office IT support to the team where required
- Making sure our demo systems running in our hosting platforms are working as expected
- Installation of demo software on servers
- Management of licences in our demo suite
- Responsible for maintaining the internal asset management and software register
- Ensure that our customers stay up to date with the latest software releases from our suppliers
- Capture learning from support tickets and our suppliers into the internal knowledge base
- Continued self-learning and guided training on our software products and associated infrastructure
- Any other ad hoc duties as required
What skills do you need?
- Experience working in an office/small service-based business
- Experience managing Microsoft 365
- Experience with common network infrastructure devices
- Excellent verbal and written communication, with an eye for detail
- Willingness to listen and then ask relevant questions to help diagnose technical and application issues
- Organised and able to prioritise
- Customer oriented and calm under pressure
- Ability to follow process
Apply now
