0333 123 1240 info@pro2colgroup.com

Technical Support

PRO2COL TECHNICAL SUPPORT

Pro2col are UK based and provide first line support to all our customers. If you have a support request, please do not hesitate to open a support ticket by completing the form opposite or contacting us on the details below.

Available 09.00 – 17.30 hrs (GMT) Monday – Friday (Excluding Bank Holidays)
Email: support@pro2colgroup.com   |   Tel: 0333 123 1240

If you have 24/7 support, please call the number provided in your contract.

Pro2col have technical consultants trained and certified to provide support on all the solutions we represent.

OUT OF HOURS SUPPORT

Please note most of our vendors are based in the USA and therefore support may be limited to their business hours and holidays.

ArcESB – Submit a support ticket here

Biscom – Submit a support ticket here

Cleo – Submit a support ticket here

Globalscape – Submit a support ticket here

HelpSystems – Submit a support ticket here.

Progress formerly Ipswitch – Submit a support ticket here

JSCAPE – Submit a support ticket here

Maytech – Email Support – support@maytech.net

South River Technologies – Submit a support ticket here

Thru – Submit a support ticket here

Latest Versions

It is important that you are running a supported version of your software – the latest versions are listed below. It is straightforward to upgrade from the previous version, but if you are running an earlier version, contact Pro2col support on the form above.

This listing was last updated on the 22nd December 2021.

Progress formerly Ipswitch – MOVEit Transfer (DMZ) – 2021.1
HelpSystems Globalscape – EFT Server – 8.0.7.4
Cleo – Harmony – 5.7.0
Cleo – Clarify – 5.1.18
Coviant – Diplomat MFT Server – 9.0
Progress formerly Ipswitch – MOVEit Automation (Central) – 2020.1
Cleo – Lexicom- 5.7.0
South River Technologies – Cornerstone MFT – 2019.00.3660
HelpSystems – Automate – 11.6.0
ArcESB V21
Progress formerly Ipswitch – WS FTP Server – 2020 (8.7)
HelpSystems – GoAnywhere MFT – 6.8.6
Cleo – VLTrader – 5.7.0
South River Technologies – Titan FTP Server – 2019 (Build 3670)