Ensure The Ongoing Success Of Your Managed File Transfer Solution
Increase return on investment; Train your IT Administrators and Help Desk teams
“Pro2col are a great team to work with and always happy to help.”
Nick Green, Founder. Printed.com.
Training Courses Available
Pro2col has run many successful training courses for various managed file transfer products and is well placed to help you ensure that your staff are fully trained to be able to use and support your software. Training courses can be executed remotely, on-site or in one of our classrooms and can also be tailored to your organisations needs. Trainers are always experienced support staff who are able to draw upon a variety of practical examples to better prepare your staff to support your systems.
Core training is provided as part of any routine installation but if you have any specific requirements over and above the standard training provided, this can be booked as a separate service to be carried out at a time convenient to you.
Pro2col also provides professional service credits, to allow for any additional training, support, or assistance that is not covered by your vendor support contract.
CFTP European Programme
Pro2col is the European partner for the Certified File Transfer Professional (CFTP) training programme, which prepares IT staff to work with managed file transfer (MFT) technology and operations. Find out more.
Contact one of our consultants on 020 7118 9640 to discuss our training services further. Below is a brief overview of the managed file transfer training packages we offer, although bespoke sessions can also be created to suit your individual or company requirements.
(Please note, duration of training sessions will depend upon the managed file transfer solution it is for.)
Administrator Training,”An in-depth training designed to provide sufficient background knowledge for administrators to be able to manage your MFT solution. At completion of the training, administrators will understand how to apply operational changes without negatively impacting security or functionality. Common and less-common issues are covered to assist in daily support.”,On-Site or Classroom Based Training
Refresher Training,”This dual purposed training is designed to refresh the skill sets for less regular MFT administrators and support staff. Additionally, it addresses system functionality which may have been overlooked after your environment was established.”,”Remote Session, On-Site or Classroom Based Training”
Help Desk Training,”As the first point of contact between your end-users and administrators, help-desk staff can generally resolve most day to day issues that your end-users encounter. This short course provides basic support training, tips and tricks, handling and prevention of common issues, as well as delivering some useful insights into why the software works the way it does.”, “Remote Session, On-Site or Classroom Based Training”
New Version Training,”This short course will help administrators to understand, plan for and implement software updates and upgrades. Included in the course are a list of between-version changes, a review of how they impact your environment and an introduction to new features and how best to ensure you are getting the most out of your solution.”,Remote Session or On-Site Training
System Health Check,”The Health Check is a non-intrusive examination of your MFT environment and can be used to validate that you are getting the very best performance out of your system. Included in the check is a review of resource loading and throughput. Our technicians can ensure that you are meeting industry and vendor best practices, as well as checking for security compliance. Each health check includes a report detailing each aspect of the review as well as any recommendations on how best to proceed.”, On Site Health Check and Off Site Review
CFTP,”Become a Certified File Transfer Professional… see here for more details. Pro2col can couple this qualification with a specific product training programme for a group of staff; for example MOVEit Training with CFTP Programme Included.”, “Remotely, On Site or Classroom Based”