0333 123 1240 info@pro2colgroup.com

MANAGED SERVICE FOR YOUR MANAGED FILE TRANSFER

Pro2col has specialised in Managed File Transfer since 2004 and during that time it has helped a large number of organisations implement and maintain their MFT solutions.

Managed File Transfer is becoming an increasingly critical solution for organisations that need to move data in, out and around their hybrid infrastructure.

Ensuring that your technical team has sufficient knowledge is crucial to maintain and manage business critical processes that rely on the technology. With an increasingly fluid workforce, this can be challenging, that’s why we created our MFT Managed Services.

Designed to provide as much or as little assistance as you require, and able to flex with your changing requirements, Pro2col are your go to outsourced MFT managed service team.

Not only can our expert team ensure your system is in perfect working order, but we can help with partner onboarding to help you meet your business SLA’s.

MANAGED BY INDUSTRY LEADING MFT EXPERTS

MFT Managed Service

FREE UP YOUR IT TEAMS TIME

Allow your IT team to focus on internal support and projects that keep improving your business and let us take care of this specialised area.

MFT Managed Service

KEEP PACE WITH INNOVATION

Our MFT experts are constantly monitoring solution updates, new features and ways to do things. We will keep your organisation moving forward.

MFT Managed Service

SCALABLE FOR ALL BUSINESSES

This service is ideal for small businesses, right through to large enterprises and is scalable as your business grows.

MFT Managed Service

MANAGED BY INDUSTRY LEADING MFT EXPERTS

Managed and delivered by vendor-certified and CFTP-accredited experts with a deep understanding of the technology and industry best practice.

MFT Managed Service

SOLUTION CONTINUALLY UPGRADED AND MAINTAINED

We will continually monitor your MFT solution and upgrade and maintain when appropriate to keep the software up to date.

MFT Managed Service

CENTRAL POINT OF CONTACT AND FAST RESPONSE TIMES

Instead of sharing tasks across your team, your MFT engineer will be the point of contact for your MFT software with fast SLA response times.

Our MFT Managed Service can be utilised on MFT software you already own or as an add-on to new MFT software purchases.

The MFT Managed Service is available on the following infrastructures:

MFT Managed Service

ON-PREMISE

We can liaise with you how best to access the MFT software that is housed on your premises.

MFT Managed Service

IN YOUR CLOUD

We can liaise with you how best to access your cloud infrastructure to access the MFT software.

MFT Managed Service

PRO2COL HOSTED CLOUD

We can host MFT software on our military grade secure hosting environment and manage for you.

MANAGED SERVICE LEVEL OPTIONS

We have a range of Managed Service options to cater for all requirements. Bespoke pricing is also available to meet your specific business objectives.

On-Premise Or In Your Cloud MFT Managed Service Options

FEATURE

DESCRIPTION

LITE

STANDARD

COMPLETE

Solution design Bespoke system design based upon your business requirements
Basic configuration Covers initial configuration only
Basic training Administration overview session
Branding the main interface Both the admin and client interface can be branded with your logo
Bespoke configuration Including initial users & partner onboarding, custom alerts and monitoring POA POA
SSL certificates Secure Admin & Customer web portals using your SSL certificate or Let's Encrypt
Migration from alternative system We have experience in migrating between various systems. Requires a technical review and statement of work POA POA POA
Operating system and software upgrades Security patches and feature upgrades
Firewall configuration Firewall's managed and configured on your behalf
DNS Reverse DNS for your server IP address *.cloudmft.com *.cloudmft.com *.yourdomainname.com
Usage reports Monthly reports delivered to your inbox
Technical account review Technical review call to provide best practice advice and check the health of your system Annual Six monthly Quarterly
System healthcheck Review of application configuration and infrastructure Bi-annual Quarterly Monthly
Professional Service Credits (PSC) included * Monthly included with service 2 Hours 5 Hours 15 Hours
Office hours support Provided from our UK support helpdesk
24x7x365 support Provided from our UK support helpdesk
Trading partner onboarding assistance Uses PSC time to deliver service
Price per month/per server (exc. VAT)**

* Additional PSC can be purchased to deliver a complete range of technical services activities. Monthly allocation does not roll over if unused.

** Must have valid vendor support contract.

*Bespoke pricing for multiple environments is available